Order & Shipping Information
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Frequently asked questions about returns and refunds
Welcome to Morgan-Williams. If you’re looking for information on returns and refunds, you’ve come to the right place!
Check out some of our commonly asked questions below for some quick help with any inquiries you may have. If your question isn’t on the list below, simply reach out to us here and we’d be more than happy to answer it for you.
What is Morgan-Williams’ return policy?
No returns will be accepted without the invoice number and date of purchase of the goods. There is a restocking charge of 10% unless an item is defective or incorrect merchandise is received through error on our part. Please notify us within 48 hours of receiving your order. We will correct the error immediately. No returns will be accepted on code dated products. Due to market, manufacturing, and currency fluctuations, sizes and products are subject to change without notice.
Morgan-Williams guarantees dating of three months on all products.
Can I change the quantity of items purchased after placing my order?
We can’t guarantee that you’ll be able to change your order once it has been placed, as it will depend on whether or not we’ve already fulfilled your order. If you realize after placing your order that you ordered the wrong item or quantity, please get in touch with us at order@morganwilliams.ca or (905) 696-0226 (for Eastern Canada orders) or (778) 291-2626 (for Western Canada orders) and we’ll see what we can do to help you.
What do I do if I’ve received damaged items or items that I didn’t order?
No returns will be accepted without the invoice number and date of purchase of the goods. There is a restocking charge of 10% unless an item is defective or incorrect merchandise is received through error on our part. Please notify us within 48 hours of receiving your order. We will correct the error immediately. No returns will be accepted on code dated products. Due to market, manufacturing, and currency fluctuations, sizes and products are subject to change without notice.
We are not responsible for loss or breakage during shipping. If you suspect any damage, mark the bill of lading “subject to inspection of damage” or open the goods immediately in front of the carrier. Send a copy of the bill of lading and our invoice reference immediately with information about the damage. A picture taken of the damage and emailed to us will expedite your claim. Please note that any claim for short shipment of goods must be made within 48 hours of the receipt of goods.
Why was part of my order or my entire order cancelled?
On the rare occasion that we need to cancel part or all of an order, our team will get in touch with you to update you on the situation and offer to replace or refund your missing items.
What are your customer service hours?
Morgan-Williams International Inc. (Servicing Eastern Canada)
Address:
7045A Tomken Road, Mississauga, ON L5S 1R7
Contact Info:
T: (905) 696-0226
F: (905) 696-7936
order@morganwilliams.ca
Hours of Operation:
Monday – Friday - 7:00am – 4:00pm
Morgan-Williams West Office (Servicing Western Canada)
Address:
Unit 106 – 19347 24th Ave, Surrey, BC V3S 3S9
Contact Info:
T: (778) 291-2626
F: (778) 291-2636
order@morganwilliams.ca
Hours of Operation:
Monday – Friday - 8:00am – 4:00pm
Still got questions? Our team of grocery store wholesalers are here to help.
Please don’t hesitate to get in touch with Morgan-Williams for any additional questions or concerns you may have. You can reach us by email or give us a call at (905) 696-0226 (for Eastern Canada orders) or (778) 291-2626 (for Western Canada orders).